AR Afghan Butcher and Supermarket

Google ratings and reviews

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  Boss Lady

  a month ago

  Unacceptable Customer Experience at Your Store ​I am writing to express my deep disappointment with the service I received at your store today. ​I was shopping with my eight-year-old child while holding my baby in my arms. While I was transferring funds to pay for my items, I politely asked about the price of the Afghani Jalebi. Another customer began shouting at me to hurry up because he needed help finding an item. Instead of de-escalating the situation or defending me as a paying customer, the cashier laughed along with the shouting customer. ​Being yelled at while holding my baby was intimidating and upset my child. The cashier's reaction was unprofessional and disrespectful. Having a newly restyled store means very little if your customers are treated with such a lack of basic respect and safety. I hope you address this behavior with your staff so no other parent is treated this way. I won't be returning

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  A 1

  5 months ago

  The customer service in the butcher section is very poor. I’ve noticed that when a woman approaches the counter, there are usually two or three staff members ready to take her order. However, when a man goes there, the workers seem to look at each other, waiting to see who will take the order. I also don’t think the staff understand the purpose of the ticket system. If the shop is busy, getting a ticket and waiting for your number to be called makes sense. But when there are barely any customers, instead of asking for my order, the first thing they ask is whether I have a ticket. I’ve been to other butcher shops that are much busier than this one, and the staff still try to serve customers as soon as they are available without making a big issue out of tickets. The butcher section in this shop is unprofessional, unfriendly, and rude. I won’t be coming back again

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  ehsan muhammad

  3 years ago

  I purchased a box of Pakistani mangoes at 5:43pm. I went home and found two blacked out mangoes cleverly wrapped in the white net wrapping. Took the box back only to be told that there is nothing they can do about it so if two of the seven mangoes I purchased for $48 are rotten, they can not replace them or anything even though there was close to purchase time. This goes against consumer affairs policy which they do not seem to care about. If a customer purchases something that is rotten and returns it within 24 hours, then a replacement or refund should be offered!This is not is the first time I had a bad experience with their customer service. They’ve lost a customer and I hope people choose a better place to spend their hard earned money! I’m not returning. This review from a year ago (Google only allows one review per business so needed to put the latest one on top) Absolutely horrendous service! Three staff in the meat area with only one bothering to serve. I was the second customer there (only 2 in total) and waited 30 minutes for the customer in front of me to finish with none of the other staff offering to help. I only needed one kg mince! If there was another halal shop in the area, I would have left. Not happy!

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  lo lo

  a month ago

  Hi, I’m very disappointed with my experience at AR Butcher. I ordered meat on Monday for collection on Tuesday, and I travelled 35 minutes with my children to pick it up. When I arrived, I was told that the meat I ordered was not available. I was very frustrated and disappointed, especially after making the trip. I asked to speak with the manager and was given his phone number, but when I called, no one answered. I understand that mistakes can happen, but this experience was very disappointing and inconvenient. Unfortunately, I won’t be returning to the shop. I hope you can take this feedback seriously and improve your service.

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  Muhammad Ali

  2 months ago

  Avoid this shop. I bought sweets here expecting fresh products, but what I got was completely outdated and terrible quality. Very low standards.

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