CTD Fresh Meats

Google ratings and reviews

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  Vivian Phung

  5 months ago

  This is the worst butcher shop I have ever visited. The middle-aged blonde woman wearing glasses was extremely rude and disrespectful. All I asked was whether the pork hock could be cut in half, as I only needed a specific portion for a Vietnamese dish. If the store does not offer cutting services, a simple and polite explanation that I would need to purchase the whole piece would have been perfectly fine. Instead, she practically shouted at me and made me feel ridiculed in front of other customers. I was genuinely shocked by the way I was treated. I chose to shop there because I wanted to support a Vietnamese-owned business, but after this experience, I will never return. My sincere advice to the business owner is to invest in customer service training. There is a respectful and professional way to communicate with customers, even when their requests cannot be accommodated. Customers may not always make a purchase, but a positive interaction encourages them to come back in the future. In today's challenging business environment, customer service is more important than ever. Businesses that fail to treat customers with respect risk losing them permanently. Zero star.

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  Irina Andreeva

  2 months ago

  We are regular customers of this shop, so we were very disappointed by our experience this morning. I was overcharged by $33, and when I raised the issue, the shop assistant repeatedly dismissed me by saying, “It’s OK, it’s OK,” rather than properly checking the transaction. She also appeared to avoid communicating in English, which made resolving the problem even more difficult. A second staff member eventually said they would sort it out, but we were left waiting for around 30 minutes. After getting home, I weighed the meat we purchased and found that every item was hundreds of grams under the weight we had been charged for. This is extremely concerning, particularly for regular customers who have trusted this business. I expect an explanation, a proper refund, and reassurance that customers are being charged accurately. If this is not resolved, I am considering contacting Fair Trading Advice.

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  Katherine Ho

  7 months ago

  Decent quality, great prices. They're effectively an Asian butcher in a shopping centre, displaying pork trotters in their counter for $3.99/kg, super cheap for a pork broth. They're a bit sloppy when they cut the trotter, it wasn't cut through but took all of 30 seconds when you're home, can't complain. They sell nem nuong if you want a Vietnamese flavours for your BBQ.

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  Marco

  6 months ago

  They handle cash and meat with the same gloves. When I asked to change their gloves before serving me after seeing what they did to the customer before, another staff member jumped in and said we cannot keep changing our gloves. If that’s the case, then have a dedicated person just taking payment whilst others serve. Utterly unhygienic.

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  Michelle Vernon

  3 months ago

  Wide range of products, competitive and very friendly staff. Able to cut fresh if youneed

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